Ilula, uzinzo, ukudityaniswa - ezona zibonelelo ziphambili zoLawulo lobudlelwane (i-CRM) zebhokisi. Ukuzenzekelayo kweenkqubo zolawulo lwabasebenzi kwimveliso kunciphisa iindleko zayo kwaye kunyuswe i-proces, ivumela iSebe ngalinye leShishini ukuzisa ucwangco kwinkampani. Ukwenza Ukhetho Ngenxa yenkqubo enjalo, inkampani iphumelele kwishishini.
Intoni Yinkqubo ye-CRM Asbox kwaye isebenza njani?
Umanyano Inkqubo yeCRM I-Vanbos. Kubandakanya izinto ezintathu: i-CRM, e-Erp kunye ne-BPM. Inkqubo nganye nganye ijongane nemisebenzi ethile. Bona Inkcazo Ingaphantsi:- Inkqubo yeCRM - ulungiselelo Umbutho womsebenzi kunye nabaxumi. Uvimba weenkcukacha oneenkcukacha, ubudlelwane babo kukuvumela ukuba uphucule ulondolozo lwabo.
- Inkqubo ye-ERP-Ukudibanisa imveliso kunye nokusebenza, ulawulo lwee-asethi kunye nabasebenzi, ummiselo nolawulo lwezemali.
- Inkqubo ye-BPM yenzelwe ukuba icace kwaye igxile kakhulu ekuqhubeni imisebenzi yeshishini, ngotshintsho oluqhubekayo ngabo kunye nemodeli engaphezulu.
Ukusebenza ngokubanzi kunye nokusebenza kakuhle kweqonga kuya kunceda ukwenza lula ukugcinwa kwamashishini amancinci, aphakathi kunye namanqanaba amancinci, kwaye uya kusindisa ekuphunyezweni kweenkqubo zesiqhelo. Umyalelo Kwinkqubo, kuya kunceda nokuba umsebenzisi angaqinisekanga afumane izakhono ezifanelekileyo aze azibone zonke izibonelelo.
Izibonelelo zenkqubo ye-CRM Anbox
Njengoko kunokwenzeka ukuba uqonde iimfuno zabathengi kwaye wenze ngokufanelekileyo ivumela inkqubo yeCRM. Ndiyabulela ekuphunyezweni kwayo, abathengi bafumana:
- ukukhula kwemveliso yabasebenzi kwazo zonke iiyunithi zolwakhiwo;
- ukuphuculwa komgangatho wokusebenzisana nabaphathi abaneenkonzo zabamkeli;
- ukukwazi ukulungelelanisa kakhulu iiprojekthi ezivela kwikona yehlabathi;
- Ukuzingcolisa kwabasebenzi kunye nolawulo olungagungqiyo malunga nokusebenza kwemisebenzi:
- Ingqokelela yenkqubo kunye nokulungiswa kweefowuni, i-imeyile, imiyalezo;
- Inkqubo yolawulo lwexwebhu kunye nezivumelwano;
- Ukulungisa amaxabiso kubathengisi;
- ukwandisa imisebenzi ye-Akhawuntingi yendawo yokugcina izinto kunye nokuhamba kwezikhundla zorhwebo;
- Idatha yabathengi ibonelela ngolwazi olufanelekileyo kuqhankqalazo;
- Izixhobo kunye nolawulo ngabasebenzi;
- Ulawulo lwezezimali: Ulawulo lwengeniso nenkunkuma.
Kutshiwo njani ukungeniswa kwenkqubo?
Inkqubo Ukuphunyezwa kuqhuba ngokukhawuleza, kwaye umthengi ngokuzimeleyo ukhetha ngokusebenza ngokwahlukeneyo ngokusekwa kwephakheji yamaxwebhu. Kwabo bazibuza: njengoko Kungcono ukucwangcisa ishishini lakho-Impendulo yenye: Faka i-CRM..
Emva kokuthenga inkqubo Kukho iindlela ezininzi zokufaka kunye nokuziqhelanisa nazo. Inketho yokuqala ibonelela ngomsebenzi ozimeleyo ekungenisweni kwayo yonke isoftware kwinkampani yakho. Ukwenzela ukuphelisa iingxaki zehlabathi, abathengi babonelelwa ngemiyalelo eneenkcukacha. Indlela yesibini iya kuba ngumceli mngeni wengcali eyakhawulezayo ukuba ikwazi ukulungelelanisa kwindawo ethile. Ikwafumaneka nokwenza konke umsebenzi wokufakelwa etywini, ukuze kungabi kuphembe abasebenzi kwimicimbi, emva koko babaqeqeshe ngokupheleleyo kuzo zonke izinto zokusebenzisa le nkqubo.
Ibhokisi enye. Uziva phantsi kwayo nayiphi na inkampani kunye neempawu zayo ulawulo kuye. Inkqubo efanelekileyo ikuvumela ukuba wenze ngokukhawuleza ukuba wenze izisombululo kwaye usebenze ngaphambili. Uhlalutyo luphela kwimvelaphi enye ngobukho benkxaso eyimfuneko yobugcisa iya kuvumela ukuba isebenze kumanqanaba kwinqanaba elitsha. Impumelelo yokuqala iya kubonakala phantse ngokukhawuleza emva kokuqaliswa kwenkqubo kwishishini labo. Shiya ixesha lokusombulula imisebenzi entsonkothileyo ukuba uninzi lweenkqubo zenziwa ngokuzenzekelayo.