Byoroshye, gushikama, kwishyira hamwe - ibyiza nyamukuru byubuyobozi bwabakiriya (CRM) Onebox. Gukora inzira z'ubuyobozi bukomeye mu musaruro bigabanya ibiciro byayo kandi byongera guhinduka, bituma muri buri shami ry'urugomo rwo kuzana gahunda no kwemeza imikorere ihuriweho na sosiyete. Gukora Guhitamo Gushyigikira sisitemu nkiyi, isosiyete itsinze mu bucuruzi.
iki Sisitemu ya crm imwe kandi ikora ite?
Ubumwe Sisitemu ya CRM Vanboks. Harimo ibice bitatu: CRM, ERP na BPM. Buri sisitemu kugiti cye yakemuwe kubikorwa byumwihariko. Bo ibisobanuro Hasi:- Sisitemu ya CRM - Ibyiringiro Imitunganyirize y'akazi hamwe nabakiriya. Ububiko burambuye bwo hamakuru, umubano wabo uragufasha kunoza kubungabunga.
- Sisitemu ya ERP - Guhuza umusaruro n'ibikorwa, gucunga umutungo n'abakozi, kugenga imari no kugenzura.
- Sisitemu ya BPM igenewe gusobanuka no mu mucyo kugirango ikore ibikorwa byubucuruzi, hamwe no guhora muri bo no kurushaho kwerekana imideli.
Imikorere yagutse kandi imikorere ya platifomu izafasha koroshya kubungabunga imishinga mito, ubuciriritse kandi bunini, kandi buzarokoka mu rwego rwo gushyira mu bikorwa mu buryo bw'intoki. Amabwiriza Kuri sisitemu, bizafasha ndetse numukoresha utazizindutse kugirango ubone ubuhanga bwiza kandi urebe ibyiza byose.
Inyungu za Sisitemu ya Onebox
Nkuko bishoboka kumva ibikenewe byabakiriya no gukora ukurikije sisitemu ya CRM. Bitewe no kubishyira mu bikorwa, abakiriya bahabwa:
- gukura k'umusaruro w'imirimo y'ibice byose by'imiterere;
- Kunoza ireme ry'ubufatanye bw'abayobozi hamwe na serivisi z'uwakiriye;
- Ubushobozi bwo guhuza imishinga mu mpande zose z'isi;
- Kwitegura abakozi no kugenzura kutagaragara hejuru yimirimo:
- Gukusanya sisitemu no gutunganya umuhamagaro, amabaruwa, ubutumwa;
- sisitemu yo gucunga inyandiko n'amasezerano;
- Ibiciro byo gutunganya kubatanga ibicuruzwa;
- Kwagura imirimo yo kubazwa ububiko no kugenda kw'imyanya y'ibicuruzwa;
- Ububiko bwabakiriya butanga amakuru akenewe mumafaranga abiri;
- Ibikoresho n'ubuyobozi n'abakozi;
- Gucunga imari: Igenzura ryinjiza nimyanda.
Nigute intangiriro ya sisitemu?
Inzira Gushyira mu bikorwa bikora vuba, kandi umukiriya ahitamo yigenga ibikorwa bitandukanye hamwe nibindi birego bya paki yinyandiko. Kubantu bibaza: nk Nibyiza gutunganya ubucuruzi bwawe - igisubizo nimwe: Shyiramo CRM..
Nyuma yo kugura sisitemu hari inzira nyinshi zo gushiraho no kuyihindura wenyine. Ihitamo ryambere ritanga akazi gagenga kubitangirira software yose muri sosiyete yawe. Kugirango ukureho ibibazo byisi, abakiriya bahabwa amabwiriza arambuye. Inzira ya kabiri izaba ikibazo cyinzobere zihanganye no guhuza no guhuza icyerekezo runaka. Iraboneka kandi gukora imirimo yose yo kwishyiriraho muri Strackle, kugirango tutaguhuza abakozi duhereye kubibazo, hanyuma tugasobanukirwe kubatoza ibintu byose byo gukoresha gahunda zose zo gukoresha gahunda.
Imwe. Yumva munsi isosiyete n'ibiranga kugenzura Muri we. Sisitemu nziza igufasha gukora vuba ibisubizo no gukora imbere. Gusesengura byose mu nkomoko imwe hamwe no kuba hari inkunga ya tekiniki ikenewe izemerera kuzana ubucuruzi kurwego rushya rufite ireme. Intsinzi ya mbere izagaragara hafi gato nyuma yo gutangiza sisitemu mubucuruzi bwabo. Kuraho umwanya wo gukemura imirimo igoye gusa niba inzira nyinshi zikorwa mu buryo bwikora.