Yosavuta, kukhazikika, kuphatikiza - maubwino akuluakulu a kasamalidwe ka kasitomala (CRM). Mphamvu Yogwira Ntchito Yogwira Ntchito Yogwira Ntchito Popanga ndalama zimachepetsa mtengo wake ndikuwonjezera kutembenuka kwake ndikuwonjezera chitetezo chilichonse cha bizinesi kuti mubweretse dongosolo ndikuwonetsetsa kuti kampani ikhale yogwirizana. Kupanga Kusankha M'malo mokomera dongosolo lotere, kampaniyo ipambana kwambiri bizinesi.
chani Kodi mankhwala a CRM 1 ndipo amagwira ntchito bwanji?
Olumikizana Dongosolo la CRM Vaniks. Mulinso zigawo zitatu: CRM, ERP ndi BPM. Dongosolo lililonse limachitika ndi ntchito zapadera. Iwo kaonekeswe Ili pansipa:- CRM System - kuzengereza Bungwe la ntchito ndi makasitomala. Chidziwitso chatsatanetsatane chatsatanetsatane, ubale wawo umakupatsani mwayi wokonza kukonza.
- Erp System - Kuphatikiza kupanga ndi ntchito, makonzedwe a katundu ndi ogwira ntchito, malamulo azachuma komanso ulamuliro.
- Dongosolo la BPM limapangidwa kuti lizikhala lomveka bwino komanso lowoneka bwino kuti lizichita bizinesi, ndikusinthasintha kwa iwo ndikutsanzira.
Maupangiridwe ambiri ndi kuchita bwino kwa nsanjayo ithandizanso kusinthana ndi mabizinesi ang'onoang'ono ndi akulu ndi akuluakulu, ndipo adzapulumutsa ku Masewera a Chipangano Chachilengedwe. Kulangiza Pa dongosolo, zithandiza ngakhale wogwiritsa ntchito wosadziwa kuti apeze luso loyenera ndikuwona zabwino zonse.
Ubwino wa CRM imodzi
Monga momwe zimatheka kumvetsetsa zosowa za makasitomala ndikuchitapo kanthu moyenerera kulola dongosolo la CRM. Chifukwa cha kukhazikitsa kwake, makasitomala amalandila:
- kukula kwa ntchito yonse;
- Kuwongolera mtundu wa mgwirizano wa oyang'anira omwe ali ndi ntchito zowala;
- kuthekera kwa ma projekiti ogwirizanitsa kutali ndi ngodya iliyonse ya dziko;
- Kudziletsa kwa ogwira ntchito ndi osavomerezeka pa ntchito:
- Kusonkhanitsa dongosolo ndi kukonza mafoni, makalata, mauthenga;
- kachitidwe ka kasamalidwe ndi mgwirizano;
- Kukonza mitengo kuchokera kwa otumiza;
- kukulitsa ntchito zowerengera nyumba yosungiramo katundu ndi kayendedwe ka zinthu zapanja;
- Database ya kasitomala imapereka chidziwitso chofunikira munthawi zingapo;
- Malangizo ndi makonzedwe a anthu;
- Kuwongolera ndalama: Kuwongolera ndalama ndi zinyalala.
Kodi kukhazikitsa dongosolo kumatanthauza bwanji?
Kachitidwe Kukhazikitsa kumayenda mwachangu, ndipo kasitomala amasankha pawokha magwiridwe osiyanasiyana popanga phukusi la zikalata. Kwa iwo omwe amafunsa: ngati Ndikwabwino kulinganiza bizinesi yanu - yankho ndi: Ikani CRM..
Mukagula kachitidwe pali njira zingapo zokhazikitsira ndikusintha nokha. Njira yoyamba imapereka ntchito yodziyimira pa lodziyimira pa kukhazikitsa kwa mapulogalamu onse. Kuti muthane ndi mavuto apadziko lonse lapansi, makasitomala amaperekedwa ndi malangizo mwatsatanetsatane. Njira yachiwiriyi ndi vuto la katswiri yemwe amalimbana ndi zomwe zinachitika. Ikupezekanso ntchito zonse ku Turkey, kuti tisatemberere antchito kuchokera pazinthu, kenako nkuwaphunzitsa zonse pakugwiritsa ntchito pulogalamuyi.
Bokosi limodzi. Amamva kuti ali ndi chilichonse kampani ndi mawonekedwe ake lamula Mwa Iye. Dongosolo labwino limakupatsani mwayi wopeza mayankho mwachangu ndikupita patsogolo. Chidziwitso chonsecho mu gwero limodzi ndi kupezeka kwa chithandizo chofunikira chaukadaulo chidzalola kubweretsa bizinesi kuti ikhale yabwino. Kupambana koyambirira kumawonekera pafupifupi mutangoyambitsa dongosololi pa bizinesi yawo. Siyani nthawi yothetsa ntchito zovuta ngati njira zambiri zomwe zimachitika zimachitika zokha.